Privacy Policy

Mainline Plumbing Inc. ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy applies to all information collected through our website, phone systems, messaging platforms, and services (collectively, "Services"). We operate in compliance with all applicable federal and California privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

"Personal Information" means any information that identifies, relates to, or could reasonably be linked to you, including:

• Name
• Phone number
• Email address
• Service address
• Payment information
• Communication history

Information You Provide

We collect information when you call or text our business, request service, fill out forms, or communicate with us. This may include:

• Contact information
• Service details
• Payment and billing information
• Communication records

Automatically Collected Information

We may collect device information, website usage data, IP address, and browser type. This helps us improve performance and user experience.

Third-Party Sources

We may receive information from platforms such as Google, Yelp, Angi, social media platforms, and CRM or service platforms.

We use your information to:

• Schedule and deliver services
• Communicate with you
• Process payments
• Send service updates and reminders
• Improve our operations and customer experience
• Comply with legal obligations

We may also use data for internal analytics and performance tracking.

By providing your phone number, you consent to receive communications from Mainline Plumbing Inc. These may include appointment confirmations, service updates, and follow-up messages.

You can opt out at any time by replying STOP. You may request help by replying HELP. We do not sell or share SMS opt-in data.

We may share your information with:

• Service providers (payment processors, CRM systems)
• Internal team members
• Legal or regulatory authorities when required

We do not sell personal information.

Our website uses cookies and similar technologies to improve website performance, understand user behavior, and enhance user experience. Analytics, advertising, and personalization technologies do not load until you allow that category in our consent banner.

You may change your choices at any time, and you may also disable cookies through your browser settings. We honor Global Privacy Control opt-out preference signals. Full details, including the categories you control and your CCPA and CPRA choices, are in our Cookie Policy.

We retain personal information only as long as necessary to complete services, meet legal requirements, and maintain business records.

Under California law, you have the right to:

• Request access to your personal data
• Request deletion of your data
• Request correction of inaccurate data
• Opt out of data sharing, if applicable

To make a request, contact us using the information below. We will respond within legally required timeframes.

We implement physical, technical, and administrative safeguards to protect your data. While no system is 100% secure, we take reasonable steps to protect your information from unauthorized access.

Our services are not intended for individuals under 13 years of age. We do not knowingly collect information from children.

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised date.