Privacy Policy - Mainline Plumbing
Mainline Plumbing Inc.
Effective Date: March 25, 2026
Last Updated: March 25, 2026
1. Introduction
Mainline Plumbing Inc. (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy applies to all information collected through our website, phone systems, messaging platforms, and services (collectively, “Services”). We operate in compliance with all applicable federal and California privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Important Notice:
Phone numbers and SMS opt-in data will not be shared, sold, or rented to third parties for marketing purposes.
Consumers may opt out of messaging at any time by replying STOP.
2. What is Personal Information
“Personal Information” means any information that identifies, relates to, or could reasonably be linked to you, including:
- Name
- Phone number
- Email address
- Service address
- Payment information
- Communication history
3. Information We Collect
Information You Provide
We collect information when you:
- Call or text our business
- Request service
- Fill out forms
- Communicate with us
This may include:
- Contact information
- Service details
- Payment and billing information
- Communication records
Automatically Collected Information - We may collect:
- Device information
- Website usage data
- IP address
- Browser type
This helps us improve performance and user experience.
Third-Party Sources
We may receive information from platforms such as:
- Yelp
- Angi
- Social media platforms
- CRM and service platforms (e.g., ServiceTitan)
4. How We Use Your Information
We use your information to:
- Schedule and deliver services
- Communicate with you
- Process payments
- Send service updates and reminders
- Improve our operations and customer experience
- Comply with legal obligations
We may also use data for internal analytics and performance tracking.
5. SMS and Communication Policy
By providing your phone number, you consent to receive communications from Mainline Plumbing Inc.
These may include:
- Appointment confirmations
- Service updates
- Follow-up messages
You can opt out at any time by replying:
STOP
We do not sell or share SMS opt-in data.
6. Sharing of Information
We may share your information with:
- Service providers (payment processors, CRM systems)
- Internal team members
- Legal or regulatory authorities when required
We do not sell personal information.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website performance
- Understand user behavior
- Enhance user experience
You may disable cookies through your browser settings.
8. Data Retention
We retain personal information only as long as necessary to:
- Complete services
- Meet legal requirements
- Maintain business records
9. Your Privacy Rights (California Residents)
Under California law, you have the right to:
- Request access to your personal data
- Request deletion of your data
- Request correction of inaccurate data
- Opt out of data sharing (if applicable)
To make a request, contact us using the information below. We will respond within legally required timeframes.
10. Data Security
We implement physical, technical, and administrative safeguards to protect your data. While no system is 100% secure, we take reasonable steps to protect your information from unauthorized access.
11. Children’s Privacy
Our services are not intended for individuals under 13 years of age. We do not knowingly collect information from children.
12. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with the revised date.
13. CONTACT INFORMATION
If you have any questions regarding these Terms and Conditions, please contact us:
Mainline Plumbing Inc.
18332 Campbell Ave.
Escalon, CA
Phone: 209.838.1000
Email: Office@MainlinePlumber.com
Website: MainlinePlumber.com